loader image

PIXSTOR™ AND NGENEA®
CUSTOMER SUPPORT

24/7 CUSTOMER SUPPORT

Need Help? Contact us!

Your dedicated customer support manager oversees customer support with input from the entire technical team and we strive to provide support that is second to none. Our Group Support Team provides 24/7 support to customers globally:

  1. Phone:
            UK: +44 (0) 345 056 8622 
            USA: +1 (959) 777-3236
  2. Click here to access our Helpdesk Portal
Kalray partnership picto

Single Point of Contact

Kalray provides a single point of contact for all pixstor™ and ngenea® support issues – crucial for ‘best of breed’, multi-vendor solutions.

Kalray picto world

24 hour Helpdesk

Our 24 hour helpdesk and multi-vendor awareness takes the complexity away from multiple support contacts.

Kalray pictogram data-freedom

Online Knowledge Base

Our online knowledge base provides a solution reference manual and articles to assist you with system administration.

Kalray picto_community

Hardware and Software Escalation

Hardware and software escalation is performed by Kalray support engineers – we’ll do the chasing on your behalf.

Consolidation

Consolidate your storage, server and network support requirements into a single contact point.

Kalray picto cost efficiency green

Cost Effective

Peace of mind with an annual support contract at lower cost than traditional enterprise solution support.

Logo Kalray white