PIXSTOR™ AND NGENEA®
CUSTOMER SUPPORT
24/7 CUSTOMER SUPPORT
Need Help? Contact us!
Your dedicated customer support manager oversees customer support with input from the entire technical team and we strive to provide support that is second to none. Our Group Support Team provides 24/7 support to customers globally:
- Phone:
UK: +44 (0) 345 056 8622
USA: +1 (959) 777-3236 - Click here to access our Helpdesk Portal
Single Point of Contact
Kalray provides a single point of contact for all pixstor™ and ngenea® support issues – crucial for ‘best of breed’, multi-vendor solutions.
24 hour Helpdesk
Our 24 hour helpdesk and multi-vendor awareness takes the complexity away from multiple support contacts.
Online Knowledge Base
Our online knowledge base provides a solution reference manual and articles to assist you with system administration.
Hardware and Software Escalation
Hardware and software escalation is performed by Kalray support engineers – we’ll do the chasing on your behalf.
Consolidation
Consolidate your storage, server and network support requirements into a single contact point.
Cost Effective
Peace of mind with an annual support contract at lower cost than traditional enterprise solution support.
- “Disk to application” holistic solution understanding
- Direct access to knowledgeable expertise – no “briar patch” support
- Hybrid managed service: regular maintenance tasks such as firmware and upgrades are handled by Kalray support, rather than the customer’s technical staff
- Alerts generated by the system are proactively investigated and escalated by Kalray support
- Single point of contact multi-vendor incident management ensures SLA’s and top-quality support experience is delivered
Kalray extends your administration team with knowledgeable support providing remote management of Kalray Storage daily operation, maintenance, tuning, optimization, problem determination and resolution – including protocol node, workflow and application integration, ensuring your system runs at peak efficiency.
